Overview
HireIT provides high-quality IT support services to ensure the availability of computing resources used by members of the University community on a daily basis.
HireIT is part of the University of Pennsylvania's central IT organization - Information Systems and Computing. Clients contract with HireIT to be their Local Support Provider for end user computing and strategic Information Technology support.
When you contact HireIT, you’ll have a support team that has a deep, shared knowledge of the Penn environment, the ability to leverage leading-edge technology, and a commitment to provide excellent customer service.
Benefits
- Highly aligned & relationship-driven services
- Rapid response & scaling capabilities
- Teamed service delivery model
- ISC visibility into client priorities
Support Options
HireIT service tiers and features describes the support resources available for your School, Center, or Department, and can be tailored to provide custom solutions that best fit your IT needs.
- Regular contracted Local Support Provider services available at three service tier levels - Key, Extended, Leadership
- Field & Project Services for ad-hoc, as-needed support
- Supplemental staffing for existing organizational IT support services
- Certified Desktop for baseline, standard workstation configuration and maintenance
- AV support for events
Current Clients
Resources available to HireIT Clients include:
- Contact HireIT for help
- Self-service Knowledge Articles
- IT News
- Events and Training
- Meet the HireIT team
To see if your team is supported by HireIT, please review the HireIT Client List.
If your team is not supported by HireIT, please review ISC's IT Support List or contact help@isc.upenn.edu to learn who to contact.