Contact Us

Requesting Help

HireIT clients with a question or issue can reach HireIT by submitting a ticket, by phone, or by email.

Current clients can submit a ticket through Support Center.

If an issue is urgent, please use the HireIT phone number (215.746.5000)

• Each time you contact HireIT by web, email, or phone, you’ll receive an automated email notification letting you know that your request has been received. The email notification is sent from the Penn ISC ticketing system and includes an incident or work order number, e.g., INC00000020356 or WO00000020356. This number is your ticket number and can be used to follow up on your request.
• Every effort will be made to resolve your support issue or request on the initial contact.
• Please provide as much detail related to your question as possible. Machine name, PennKey, error messages, and even screen captures will help expedite a resolution.
• Timely updates will keep you informed on the status of your request and will include the name of the HireIT team member who is working with you.
• Requests received outside of HireIT business hours will be processed at the start of the next HireIT business day.

To see if your team is supported by HireIT, please review the HireIT Client List.

If your team is not supported by HireIT, please review the IT Support List or contact help@isc.upenn.edu to learn who to contact.